Trouble Shooting

Not my forte ... I'm more into figuring out math problems than ones that involve computers.  I used to be very good at it, but it involved Windows and I was connected to the IT Department.  Nowadays it just frustrates me, enough to make me sit on the phone for an hour waiting for someone to pick up so I can explain the problem.

This is what started it all.  Fed Ex delivered this Amazon package two days ago.  The package was never sealed, although there is a piece of tape on it that you can barely see.  Needless to say, there was NOTHING in the bag.  I chased after him, but he paid no attention.  Surely he KNEW that package was empty!!!  Gosh that made me mad!!

In trying to contact Amazon, my computer just kept locking up.  Over and over again it would not load a page.  I really thought it was the very old Jetpack, so off I headed to the Verizon store.  They sent me a notice many moons ago saying they would not support that model any more.  I thought a new one would solve the problem.

To be even more irritating, Verizon would only let ONE customer in the building at a time.  Masks and gloves required.  I had to sit outside and wait 30 minutes for the old guy to figure out how to use his phone before I was finally let in the door ..... sans mask and gloves.  I think the kid knew he had a fight on his hands.

He of course, had no idea why my jetpack was not working, but was happy (no surprise) to sell me a new one for $71.00.  Back home, not only did it do the same thing, but it was worse than the old one. I thought it was their tower, but how do I prove that?

Cooper waited patiently on the couch while I drove down the block to the tower.  I got five bars on the North side, absolutely nothing on the South side.  Now we're getting somewhere.  My computer seemed to work just fine when it had a good signal.  At least I've narrowed it down.

Back home, I put in the call to Verizon.  You know how that goes ... Tech One can't fix it.  Tech Two took thirty minutes to answer the phone before handing me off to Tech Three.  He sent a repair crew out to check on the tower, or so he said.  

Amazingly, late in the afternoon when my signal is usually so bad I can't get on the internet at all, it was working, although hesitantly.  YAY!!  It's fixed ... kinda sorta.

But wait ...... now this morning it's back to five bars, one bar, five bars, no service, five bars, no service ..... constantly shifting back and forth.  I spent $71 for nothing.  With a big sigh, I guess I'll be back on the phone this morning.  My other option is to drive over to the tower every morning in order to write the blog.  Won't THAT be fun!!

Here's hoping I can at least get the blog to post!!!